I got a brand new "smart phone" and it's complicated! Smarter than me. Got it free with a two-year contract and was so excited. But I plugged it up to charge it, and it was dead as a doornail. So I called Verizon, and they said it might be a "DOA" and to take it to the nearest Verizon store and get it checked out, because if I returned it and they replaced it and it turned out to be a good phone, I'd have to pay for the new one. I definitely took it to the Verizon store to find out what was wrong. Guess what! I hadn't put the battery in!
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